Orders are picked and processed 1 day on average. All orders ship from Florida. Upon your orders shipment you will be emailed a tracking number to view its transit, via UPS or USPS.
UPS takes 3-5 business days for transit, USPS can be 2-8 days (next day for local Miami deliveries). For large orders UPS Ground will be used for transit which could take 1-7 days (longer if further from Florida).
Theft will not be covered after confirmed delivery to the requested address at checkout.
Any damage to product in transit MUST be documented. We will need images of the product in its packaging and the box in which it was shipped. Please provide images of the outside box and any damages to the product itself as well. Without documentation we cannot create a claim for replacement/refund. Babyaccesorios uses heavy weighted boxes to protect our products and rarely sees an issue with product safety, but in the off chance there is please make sure to reach out and include imagery to support the damage.
We are a 5 star rated company and offer hassle free returns. Orders may be returned up to 21 days from the ship date for a full refund minus shipping. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a timely refund upon the return of the product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we are not responsible for unclaimed or lost package.
Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless the error was on our part.
Please allow up to 7 business days for a full refund.
Returns are to be sent:
1627 NW 18th St, Unit 206
Miami Florida, 33125